At BEPOSITIVE, customer satisfaction is our top priority. We strive to provide premium-quality perfumes and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- The product must be in its original packaging, unused, unopened, and in resalable condition.
- Items that have been tampered with, used, or damaged due to misuse are not eligible for return.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened or used perfumes.
- Products not purchased directly from our website (https://shilpysinghal.com/).
How to Initiate a Return?
- Contact Us:
Email us at sales@shilpysinghal.com.com or call us at +91 9711 275 613 within 7 days of receiving the product.
Please provide the following details:- Order ID.
- Reason for return.
- Images of the product and packaging (if applicable).
- Return Authorization:
Once your request is approved, we will provide you with the return shipping address and further instructions. - Shipping the Product:
Pack the product securely to prevent damage during transit and ship it to the provided address. Please ensure you use a reliable shipping method with tracking to avoid delays or lost parcels.
Refund Process
- Once we receive the returned product and it passes our inspection, a refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please note that the shipping charges (if any) are non-refundable.
Exchange Policy
We do not currently offer direct exchanges. If you wish to purchase a different product, please follow the return process and place a new order.
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery at sales@shilpysinghal.com.com or call us at +91 9711 275 613
- Provide your order ID and images of the damaged product and packaging.
- Upon verification, we will offer you a replacement or full refund, as per your preference.
Important Notes
- Products returned without prior authorization will not be accepted.
- The customer is responsible for the return shipping charges unless the product is defective or incorrect.
- BEPOSITIVE reserves the right to deny any return that does not meet the above criteria.
For any additional questions or concerns regarding our return policy, feel free to reach out to us.
Email: sales@shilpysinghal.com.com
Phone: +91 9711 275 613
We’re here to help make your shopping experience as smooth and delightful as possible!